Introduction
At Global Economic Insights ("we," "our," or "us"), we value your satisfaction and strive to provide high-quality economic insights, analysis, and services. This Refund Policy outlines our procedures for refunds and cancellations for various products and services offered through our website globaleconomicinsights.com (the "Site").
Please read this policy carefully to understand your rights and responsibilities regarding refunds and cancellations. By purchasing any product or service from us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
General Refund Policy
We offer refunds based on the type of product or service purchased, as detailed below. All refund requests must be submitted within the timeframes specified for each product or service category.
Please note that refunds will be issued using the same payment method used for the original purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider, typically between 5-10 business days.
Digital Products Refund Policy
Economic Reports and Digital Downloads
For one-time purchases of digital reports, research papers, and other downloadable content:
- Eligibility Period: Within 14 days of purchase
- Refund Conditions: Refunds are available if the product has not been downloaded or accessed. Once a digital product has been downloaded or accessed, it is no longer eligible for a refund due to the nature of digital goods.
- Exceptions: If the digital product is fundamentally defective (e.g., corrupted files, missing sections), you may be eligible for a refund even after download. In such cases, you must provide specific details about the defect.
Webinars and Digital Events
For webinars, online conferences, and other digital events:
- Pre-Event Cancellation: Full refunds are available up to 7 days before the scheduled event date.
- Late Cancellation: 50% refund for cancellations between 7 days and 48 hours before the event.
- No Show: No refunds for cancellations less than 48 hours before the event or for failure to attend.
- Event Recordings: If you miss a live event, you will still have access to the recording (if available) and are not eligible for a refund on this basis.
Subscription Services Refund Policy
Premium Content Subscriptions
For monthly or annual subscriptions to our premium content, analysis, or data services:
- Free Trial Period: If you signed up through a free trial offer and cancel during the trial period, you will not be charged.
- Monthly Subscriptions: No prorated refunds are issued for partial months. When you cancel, you will maintain access until the end of your current billing period, and no further charges will be made.
- Annual Subscriptions: For annual subscriptions canceled within the first 14 days, we offer a full refund. After 14 days, we may provide a prorated refund for the unused portion at our discretion, less any applicable administrative fees.
- Automatic Renewals: Subscriptions automatically renew unless canceled before the renewal date. No refunds are provided for unwanted automatic renewals after 7 days past the renewal date.
Consulting Services and Custom Research
For bespoke economic research, consulting, or advisory services:
- Cancellation Before Commencement: 90% refund if canceled before work has begun.
- Cancellation During Project: Prorated refund based on the percentage of work completed, at our discretion.
- Deposit Payments: Initial deposits or retainer fees may be non-refundable as specified in your service agreement.
Refund Request Procedure
To request a refund, please follow these steps:
- Contact Us: Submit your refund request by emailing support@globaleconomicinsights.com with the subject line "Refund Request".
- Provide Information: Include the following details in your request:
- Your full name
- Email address used for the purchase
- Order number or transaction ID
- Date of purchase
- Product or service purchased
- Reason for the refund request
- Response Time: We will review your request and respond within 3 business days.
- Refund Processing: If your refund is approved, we will process it within 5-10 business days, depending on your payment method.
Alternatively, you can call our customer support team at +447879014766 during business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT) to initiate a refund request.
Subscription Cancellation Procedure
To cancel a subscription:
- Online Account: Log in to your account on our website, navigate to "Subscription Settings" or "Account Settings," and follow the cancellation instructions.
- Email Request: Send an email to support@globaleconomicinsights.com with the subject line "Subscription Cancellation" and include your account information.
- Phone Request: Call our customer support team at +447879014766 during business hours.
Please note that simply canceling a payment method or stopping payment does not automatically cancel your subscription. You must follow the proper cancellation procedure to avoid future billing.
Exceptions to the Refund Policy
We reserve the right to deny refund requests in the following situations:
- Policy Violations: If you have violated our Terms & Conditions or other site policies.
- Fraudulent Activity: If we detect fraudulent or abusive behavior related to purchases or refund requests.
- Excessive Refunds: If you have a history of excessive refund requests, suggesting a pattern of abuse.
- Special Offers: Certain promotional offers, discounted products, or special events may be explicitly marked as non-refundable.
- Extended Time: Refund requests made significantly outside the specified eligibility periods without reasonable justification.
Statutory Rights
For customers in the European Union and the United Kingdom, this Refund Policy does not affect your statutory rights, including your right to withdraw from a purchase under the Consumer Contracts Regulations or equivalent local legislation.
If there is a conflict between our policy and your local consumer protection laws, your statutory rights will prevail.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
Refund requests will be governed by the policy in effect at the time of purchase.
Contact Us
If you have any questions about this Refund Policy, please contact us:
